FAQS

When can I expect my Luminess Air product to be shipped and delivered?

All orders with standard shipping are shipped between 2–3 weeks after receiving the order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Priority shipping are shipped within 5-7 business days Contact us if you have not received your product within the respective applicable delivery time. Contact us if you have not received your product within the respective applicable delivery time.*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–3 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated. Refused Delivery Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.

How does Luminess Air work?

Airbrush makeup is sprayed on the face or body through the Luminess Air stylus as a fine mist of color that gently covers the skin, giving the appearance of a flawless complexion. Spraying micro-dots of Luminess Air makeup on the surface of the face looks more natural than traditional makeup because it glides smoothly over your skin's surface and doesn’t exaggerate your pores. This process allows the Airbrush makeup to conceal while enabling your skin to breathe.


What makes Luminess Air better than other conventional makeup?

Traditional foundations can look obvious, caked-on and always feel like you are wearing makeup. Airbrush makeup leaves a light, seamless blend of color over the skin, creating the illusion of a perfect face while allowing your true skin tone to show through. The ability to mix Luminess Air Airbrush foundation colors for individual custom blends is unsurpassed, resulting in the most natural look that will cover any of your skin imperfections. Our product is also natural, mineral and water based and completely oil-free.


Is this product for all skin types, tones and shades?

Yes! Luminess Air has 18 shades of foundations in 4 different finishes. Our shades range from the lightest porcelain to the richest ebony. We absolutely have your color! Luminess is great because our foundations can be layered for those individuals who wish to hide birthmarks or skin issues while still allowing their skin to breathe!


What results should I expect?

The results you should expect with Luminess Air will be unlike anything else you have ever experienced. Our goal is to provide the best possible product and service, so we have created the most premium airbrush products out there on the market. Not only do we use fabulous ingredients, which leave your skin silky smooth and natural throughout the day, but we make our products available at a price you can afford.


Can I use this system everyday?

The Luminess system is designed for everyday use. It is simple enough to use for an everyday look, or easy to glam up for a night on the town.


Can I use other products with my Luminess Air system?

Luminess Air is designed to be used with Luminess cosmetics only. Using other products in your system is not recommended as this will void the Luminess standard 1 year warranty.


I'm having a hard time matching my skin color with Luminess Air foundations, help!

This is a simple fix in six easy steps! Step 1- Please locate all of the foundation shades within your starter kit. Step 2- Shake all the bottles extremely well for a minimum of 30 seconds before your first application; this will ensure you receive the best result from your airbrush makeup. Step 3- Please test each of the four shades on your forearm (Skin on the forearm tends to be a very close match to your face); spray a light stripe on your skin to reveal the color. Step 4- Select the closest shade to your current skin tone. If your skin shade is not an exact match, don’t worry! A close shade will become very exact when airbrushed! Step 5- Place 4-6 drops of the selected shade into the airbrush cup. Step 6- Gently begin to spray product onto your face using a circular motion. It's important to remember that you should spray a light, delicate coat of product on your skin. Never pull the airbrush throttle all the way back unless you are cleaning out your stylus. Pull any further and you will produce a very thick unattractive coat. Go light with your coverage and then re-coat 1 to 3 additional times or until your desired results are achieved.


How often should I clean my stylus?

Your stylus does not have to be cleaned between each color application, but once you're done putting on all of your makeup, it should be rinsed out thoroughly. This will ensure the best possible makeup application!


I find this product too time consuming to use, there has to be an easier way.

Give Luminess five days and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first two applications and the remaining five percent take up to five days. Airbrushing for the first time is going to take more time than your conventional makeup because you are learning a new technique. Your second application will take a fraction of the time. On average our typical Luminess Air customer will take less time using airbrush products than regular powders or minerals within one week. Don’t give-up, use Luminess Air for a week and then see the results and the time savings. Also, never skip on cleaning your airbrush by removing excess/left-over makeup. Spray-out any excess makeup after every application. A clean airbrush will give you the best makeup application, and takes less than five minutes! Airbrushing is very easy and our average user can apply their foundation and blush in less than 60 seconds!


I just don't get it, what do I do now?

Give Luminess five days and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first two applications and the remaining five percent take up to five days. Airbrushing for the first time is going to take more time than your conventional makeup because you are learning a new technique. Your second application will take a fraction of the time. On average our typical Luminess Air customer will take less time using airbrush products than regular powders or minerals within one week. Don’t give-up, use Luminess Air for a week and then see the results and the time savings. Also, never skip on cleaning your airbrush by removing excess/left-over makeup. Spray-out any excess makeup after every application. A clean airbrush will give you the best makeup application, and takes less than five minutes! Airbrushing is very easy and our average user can apply their foundation and blush in less than 60 seconds!


Does it come with a warranty?

Yes, the Luminess Air system has a one-year standard manufacturer’s warranty.


How much does it cost?

Luminess offers a variety of systems for every individual. Our goal is to have everyone love Luminess Air as much as we do! We are proud to offer not only a variety of systems, but a variety of affordable pricing as well.


Can I break my payments up if I can not afford to pay all at one time?

The Luminess system is available on a 30-day trial option which is followed by monthly payments to pay for the remainder of the system after the 30 days. Prices vary depending on the system purchased.


Can I travel with this product?

The Luminess system is available on a 30-day trial option which is followed by monthly payments to pay for the remainder of the system after the 30 days. Prices vary depending on the system purchased.


Will it get in my hair or make a mess on my counter?

The Luminess system is known for its great precision. Airbrushing gives very precise delivery of makeup and it will only spray where directed. Did you know that the Luminess Air™ patent pending airbrush system blows air comparable to that of a whisper? The secret to airbrushing is the intense control of air. Did you know that all of our products are also water-based, and can even be applied to your hair intentionally?


How long does the makeup last? Will I need to touch up during the day?

Our Luminess makeup products are designed to last throughout the day. Depending on the foundation you choose you can have up to 50 hours of desired coverage! If you prefer a more matte look we recommend you use our convenient powder clicker during the day for any needed touch ups.


Where can I buy more makeup?

You can purchase more Luminess products on our website at www.luminesscosmetics.com, or by calling our Customer Service Department at 1-888-793-7474. Our customer service department is open Monday-Friday, 8:30-5:30 CST.


How long does it take to apply my makeup?

When you first begin luminessing, it will take you longer to apply your makeup application because of course you will need to get use to this cutting edge technology. Please do not get discouraged! Many users find that after just two applications their makeup time was cut down by more than 50%. Once you truly master your application, you will be able to achieve your desired results within seconds!


How will Luminess products help with my skin texture?

The great thing about our Airbrush system is that it allows you to achieve a fabulous natural look, without ever touching your face! Conventional makeup brushes gather bacteria that live on your skin and sit in your bathroom. With Luminess, you no longer have to worry about any bacteria touching your face ever again!


What if I want more coverage?

The great thing about our products is that they are meant to be layered to achieve your desired result. Always start with a sheer layer and continue to add product until you receive the coverage you were looking for.


Will it make me look younger?

An airbrush application leaves the makeup sitting nicely on top of the skin rather than soaking into the skin, and therefore leaving a natural, light, flawless finish. It will make you look up to 10 years younger!


Will it make me look older?

No, Luminess Air is designed to give you the most natural, flawless finish imaginable. Our products glide across your skin surface to even your texture and tone. Unlike conventional makeup, Luminess Air products do not soak into your fine lines and wrinkles. The makeup sits lightly on top of your skin, allowing it to breathe.


Will it make my skin break out?

Luminess makeup is water and mineral based and has been dermatologist tested and recommended. It is non-comdogenic and will give you the most natural flawless finish without irritation or harm to your skin.

What type of finish will Luminess give me?

Depending on what type of look you are wishing to achieve, we recommend different foundations. If you are interested in a more matte look, we recommend you purchase our Mystic foundation. For a more fresh, dewy look we recommend our Silk 4-in-1 foundation. All of our foundations are designed for everyday use.


Is this product sweat proof?

Our foundation is not waterproof, however it is water resistant meaning that it will not diffuse when coming in contact with small amounts of liquid.


What do I do if none of the colors I receive work for me?

Part of the Luminess Air promise includes a 100% color-match guarantee. If you are having problems finding your perfect shade, feel free to call and receive a free color-match within your 30-day trial period. You can reach our Customer Service Department at 1-888-793-7474.


Are Luminess products safe for women who are pregnant or nursing?

Luminess Air products are very natural and have been both dermatologist and ophthalmologist tested. Our products are safe for pregnant and nursing mothers. For further verification please consult your physician.


Will Luminess cover birthmarks, scars, dark circles, etc.?

Luminess Air is designed to cover imperfections of all types with the most flawless natural finish.


What foundation is best for photography?

The Luminess Matte and Mystic series foundations would be the best choice for photography because it does not reflect light leaving you with the most flawless, look for photographs.


My supply of Luminess foundation does not last as long as I was told it would. Am I using too much product and how can I fix this?

Airbrush foundation is not like traditional makeup. With Luminess, a little goes a long way. The average person uses 6-8 drops per makeup application. Most women start out using more product until they become familiar with the new way of applying airbrush makeup. Remember, airbrush makeup is all about layers. The more familiar you become with the technique of Airbrushing, the less makeup you will use.


I do not like how the makeup feels on my face! What should I do?

EASY TO FIX! First time users tend to apply more makeup than is required. Go light and slow! Liquid foundation can look extremely “Caked-on” if applied heavily, and dry mineral makeup can look flaky and dusty.

Airbrushing gives the ultimate finish and the secret is to apply the product using very fine coats. Step 1- Keep your airbrush “one airbrush stylus length” or 6” away from your face. This allows for a more even distribution of makeup and eliminates build-up. Step 2- Apply very sheer delicate coats by barely pulling back on your stylus (never pull back beyond 1/3 of the way on the throttle. If you are pulling back all the way, you are spraying way too hard and will not get the look you desire). Step 3- Go extremely slow the first couple of applications. Once you have the technique down, you will see how fast and easy it is to apply your airbrush makeup!


My makeup application looks blotchy and uneven. How can I get an even distribution easily?

Remember the first time you spray-painted? Spray cans have an explosive uncontrollable force while airbrush empowers you with the ultimate maximum control. You are not spraying furniture, or a wall, so remember to go extremely light. At first, to achieve very fine layers, you will need to work the product slowly with a delicate touch. The throttle on the stylus is in your control first time users tend to pull the throttle all the way back resulting in very bad, blotchy and overall extremely unattractive results.

Try this:
Step 1- Shake the makeup bottle to insure that your foundation is well mixed.
Step 2- Select your shade and add a couple of drops into stylus.
Step 3- A little goes a long way. The airbrush stylus has a throttle button which works much like the “gas pedal” on your car. We typically never pull back all the way, just as you rarely “floor” the gas pedal on your car. Just a gentle touch (about 1/4 to 1/2 of the way) is all you need. Barely pull back on the throttle until you start achieving the most delicate spray.
Step 4- Make sure you continually move your hand in a circular motion and never stop and start as this will leave a blotchy result. Keep your hands moving just like you would when using a regular makeup brush.

My makeup looks heavy and artificial, how can I achieve a more natural look?

Airbrushing is the “Gold standard” in cosmetics and creating a natural look is the paramount reason airbrushing was created. If your makeup looks heavy and “made-up”, this is the result of too much makeup being applied too quickly. Slow-down and you will achieve the most amazing look. The secret to airbrushing is to apply the product using very fine coats/layers. So what is a fine coat? A fine coat consists of applying a very light, transparent layer which “lightly-tints” the skin. This is achieved easily by:

Step 1- Keeping your airbrush (one airbrush stylus length) or 6” away from your face. This allows for a more even distribution of makeup and eliminates any build-up.
Step 2- Apply very sheer fine coats by lightly pulling back on your stylus.
Step 3- Stop and see your results after each coat. (This may slow down the process and you may feel that your makeup application is taking longer than it should, but you have to get the hang of airbrushing if this is your first time. Remember that once you learn it, you will become extremely fast!)

My coverage is too light and/or is not hiding my blemishes.

You should apply extra coverage under your eyes to eliminate the appearance of dark circles. Huge Hollywood Secret- coverage is like camouflage! We always suggest a natural glowing look over a harsh caked-on look. Instead of baking on a thick coat, apply multiple layers one at a time. It is better to build up a few delicate layers instead of one thick coat! Try the following strategies and we guarantee you will be pleased!

Step 1- Use a light water-based concealer under your eye to conceal any dark circles.
Step 2- Gently apply light transparent coats of foundation over your blemish areas, and cover the blemish no more than 20%. If you can’t see your blemish anymore, then you have applied too much makeup! Please correct.
Step 3- Now apply a single delicate even coat all over your face and neck. Wait 10 seconds and repeat Step 3 until you have achieved your desired look. We always recommend to keep checking the coverage in your mirror between coats.

Fine hair on my face tends to pick-up the micro-spray particles, help!

Some of us are naturally born with a soft “peach-fuzz” and at times this presents its challenges in makeup application. You may have airbrushed a light delicate coat of foundation only to find that your facial hair has picked-up some of the micro-particles from the spray. This issue is extremely easy to fix. Use a quality fan brush and gently fleece the facial hair; the micro-particles will instantly brush away in seconds revealing a lovely finish to your skin.


My wrinkles look more pronounced around my eyes and lip areas, what am I doing wrong?

My makeup does not last as long as I expected

My makeup does not last as long as I expected My makeup looks heavy and artificial, how can I achieve a more natural look?

My makeup does not last as long as I expected Applying makeup on areas with deep wrinkles can be done in two ways:My makeup does not last as long as I expected

Strategy 1- Go for a light natural look as follows:
Step 1- When airbrushing, you want to apply the most delicate coat of makeup when spraying on your skin. Heavy makeup and wrinkles never go well together. Make sure to use a light moisturizer on your skin before airbrushing, this moisturizer will give your skin a smoother texture before you begin airbrushing. Then, use extreme care to spray very lightly around your eye and lip areas as you don’t want too much My finish looks shiny and I want a mild flat matte look. What should I do?nish looks shiny and I want a mild flat matte look. W makeup on your wrinkles.
(IMPORTANT- NEVER SQUINT OR FORCE YOUR EYES TIGHTLY SHUT AS THIS WILL PRONOUNCE YOUR WRINKLES, LOOK RELAXED AND THEN APPLY YOUR AIRBRUSH MAKEUP)
Step 2- Never hesitate to use a fan brush to feather makeup around your wrinkles. We promise that this will produce a very natural look.
Strategy 2- Use a dense concealer to fill-in the wrinkles. Call us and we will be able to help you with this strategy. First, apply your concealer with a concealer brush. Then gently airbrush over areas with a very light and delicate coat. Apply no more than two fine layers of foundation to the wrinkle areas. Always use less makeup in wrinkle prone areas as makeup will generally exaggerate wrinkles. Remember going light with layers will always allow you to achieve a natural result. Also, use a fan brush to feather your look into perfection for a fast and easy solution.

My finish looks shiny and I want a mild flat matte look. What should I do?

Two things could have gone wrong. One, you did not activate the makeup by shaking the makeup for the first time. Shake the makeup for 15-30 seconds every time you use the product. If you forgot, or just barely shook the bottle, then go ahead and do this activation process again. Two, do you have oily skin? If so, please make sure to wash your face and towel dry before applying Luminess Air. IMPORTANT- Make sure that you are spraying 6-8 inches away from your face. Oily skin needs to be clean and product free before applying airbrush makeup! Also, don’t hesitate to use a setting powder over your Luminess foundation to help control any oily complexions. You may call and try our Luminess Air setting powder which will absorb any excess facial oil and help provide a matte look.

My makeup does not last as long as I expected.

Luminess Air is a high performance cosmetic which is rated to last for more than 10 hours. Consider the following: Is your face clean and product free before application? If not, Luminess Air foundation will not properly bond with your skin. Are you applying a single heavy application vs. a few fine coats? IMPORTANT- The longest applications tend to result from fresh clean, skin.

Never apply heavy coats. A single heavy coat will have a 1/4 fractional life compared to 2 or 3 light coats which will easily last 10+ hours or overnight.

Do I have to clean the needle after every use?

No- Cleaning the needle is not necessary after each and every use. Your instructional DVD has a section related to spatter control, which can walk you through the cleaning process. Every once in a while, you will notice that your airbrush is not giving you the finest possible spray. In this event, pull out the needle and wipe it down with a tissue (It only takes 30 seconds!). Do this before a special occasion for the best possible results.

I’m experiencing some splattering with my makeup, how do I fix this?

Every once in a while, you will notice that your airbrush is not giving the finest possible spray. In this event, carefully pull out the needle and wipe it down with a tissue, which should take roughly 30 seconds. We recommend that you do this before a special occasion for the best possible results. You can also check out our Learning Center on our website www.luminessair.com and click the “Help and Support Videos” which has a section directly related to spatter control.

How do I clean my stylus?

To clean the stylus, put several drops of water inside of the makeup cup and turn the system on. Place your finger over the front tip of the stylus, and this will cause the water to “bubble” in the makeup cup. Do this for about 8-15 seconds by pulling back on the throttle about a ¼ of the way. Once this is done, pull all the way back on your throttle and blow out all of the product and water inside of the makeup cup.

RETURN POLICY and 60 DAY MONEY BACK GUARANTEE POLICY

If you are not completely satisfied with your purchase, simply return the item within the first 60 days of delivery date for a full refund of the purchase price, provided the item is in new or like-new condition.

Important – Additional Terms and Conditions:

• Packages received with incorrect or missing items must be reported within 14 days of delivery date. We are happy to correct such occurrences free of charge.

• Gift cards are Final Sale and cannot be returned or refunded.

TO RETURN YOUR ITEMS:

1. Please contact the Luminess Customer Care Team at 1-844-624-7377 and request a Return Authorization Number (RA#).

2. Please note that this number must be marked on the outside of the package and packing slip when returned as all packages are verified for RA#. A package must be received in our return processing facility within 10 business days after the RA# is issued.

3. Any applicable refunds will be issued once the product is returned, inspected and processed.

4. All returns must be in their original packaging along with all accessories, parts and instructions that were shipped with the original order. Returns received with damaged or missing merchandise may be denied a refund or online credit.

5. All customers are responsible for paying the return shipping costs to deliver product to our company.

We recommend that you send all returns via a shipping method that can be tracked with proof of delivery (UPS/ FedEx / USPS Priority mail), send to:
LUMINESS BEAUTY RETURNS: RA#_____________
12802 Capricorn St,
Stafford, TX 77477

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• • Flexibility to adjust your order
• • Qualifying* VIP Auto-Delivery Orders of $37 or More will earn you Loyalist Rewards Status
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*To Qualify for Loyalist VIP Rewards Status you must maintain an active VIP Auto-Delivery of $37 or higher with at least one delivery in the last 90 days. You are free to change your delivery timing, and the items you have selected before your next VIP Auto-Delivery ships in your account settings on LuminessBeauty.com. For more information please visit the VIP Rewards section on our website at LuminessBeauty.com/Rewards

*Early Cancellation on promotionally priced items including VIP Discounts and savings may result in a surcharge fee equal to the non-discounted one-time purchase price.

Nearly 25 Years Ago, Innovator, Artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the US. During photoshoots for each fashion collection he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large and relatively expensive – basically it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – Luminess was born - Rooted in the desire to create something innovative that filled a need for professional quality results in an easy-to-use at home solution.